As a debtor, you have rights
Every Debtor in Canada deserves to be treated with respect, fairness, and dignity. The Debtor Bill of Rights was created to protect your interests and ensure you are empowered, informed, and supported throughout your financial journey. These rights are the pillar of a fairer, more ethical debt system that puts people first.
The debtor bill of rights
When The Debtor Bill of Rights is a comprehensive framework. It sets new standards in the way the debt and credit industry treats Debtors. Ensuring ethical practices and protecting your data - these rights set the standard for fairness and accountability. No Debtor deserves less.
Why it matters
The financial challenges faced by Debtors are about more than numbers. They affect lives, families, and futures. That’s why it’s essential to have clear rights and protections in place.
Meaningful Solutions
The Debtor Bill of Rights isn’t a list - it is a commitment to elevating how Debtors are treated across Canada. The CDA enforces these standard to create a debt system that is equitable and transparent. It’s a system focused on providing meaningful solutions.
YOU HAVE THE RIGHT TO:
Be treated professionally, courteously and fairly.
Expect ethical, trustworthy and transparent consumer credit, collection and insolvency industry practices.
Choose your own qualified representative to act on your behalf and be acknowledged as your authorized advocate.
Be free from any industry harassment, humiliation, false claims or other disrespectful behaviour.
Know when your debt has been sold or transferred to a party beyond the originating credit grantor by way of your receiving a detailed notice in writing, no later than 7 days following the sale or transfer of your debt.
To be released from any implied debt obligation where a creditor or their agent cannot provide you with sufficient evidence of your contractual relationship concerning debt.
To unconditionally own your credit bureau data, report and credit score with unlimited anytime, anyhow and anywhere access to this information directly from the source credit bureaus Equifax and Trans Union, at no cost to you.
To have correct information reflected on your credit bureau report, data and credit score with the credit bureau having the sole responsibility of resolving any inaccuracies, including misrepresentation and fraudulent activity, within 14 days of them becoming aware of these issues.
To financial compensation by way of royalty payments whenever and however your own data, credit report and credit score is used for a purpose that is not directly associated with any credit that you have requested or any debt that you have acquired.
To refuse, without any negative consequences, the use of your credit report, data or credit score for matters concerning the necessities of life. This includes employment opportunities, housing applications, security deposits and any other use that does not specifically pertain to you acquiring credit or managing your debt.
